Ordered a digital gift card but can’t find it in your inbox? It may have ended up in your spam folder, so make sure to check there as well. Still nothing after one hour? Please contact our customer service team.

I was supposed to receive my voucher within an hour, but nothing arrived. What should I do?

Unfortunately, once a redemption is completed, it cannot be changed, cancelled, or reversed.

Can I undo my redemption and choose a different gift card?

Most gift cards are activated immediately after purchase and can be used right away. In rare cases, your card may not be active yet. If so, please allow up to two working days. Still inactive after that? Reach out to us via the contact form.

My gift card isn’t active

Yes, you can. It will be clearly shown whether a gift card is available in digital, physical, or both formats.

Can I choose between a physical and a digital gift card during redemption?

Yes! You can split the value of your Choice Gift Card across several gift cards.

Can I use one Choice Gift Card to select multiple gift cards?

Sometimes a gift card may be temporarily unavailable due to stock or delivery issues. Some cards are also only sold separately and are not included in the Choice Gift Card redemption options.

Why isn’t my preferred gift card available?

Yes, you’ll need a PIN to redeem your Choice Gift Card. For the gift card you select, whether a PIN is needed depends on the card itself. If you're having trouble using the selected gift card, please contact the brand’s customer support directly. &nbsp;

Do I need a PIN to spend my redeemed gift card?

Make sure you’ve entered the correct card number and that you’re using a Choice Gift Card. Only these can be checked via our balance checker. If it’s a different brand, visit that brand’s website for full card details. &nbsp;

My gift card isn’t being recognised

Frequently asked questions

Enter the code found on the back of your gift card or in your email.

Discover the balance on your gift card

You can redeem your Choice Gift Card right here on this page. Just follow the 3 simple steps below:1. Enter your 19-digit card number 2. Select your favourite gift card(s) 3. Once you’ve made your choice, fill in your details and complete the redemption using your card number and the PIN you received

How to redeem your Choice Gift Card

You can swap your Choice Gift Card for multiple gift cards during the redemption process. Each gift card you choose must have a value of $10 or more. So, if your Choice Gift Card is worth $150, you can pick up to 15 different gift cards. Pretty convenient, right? This way, you can mix and match to suit your preferences.

Redeem for multiple gift cards

E-vouchers: If you’ve selected a digital gift card, it will be sent to your email within one hour of completing the redemption. Don’t forget to check your spam or junk folder, just in case. If you still haven’t received anything, reach out to us via our contact form.Physical gift cards: If you’ve chosen a physical gift card, it will be posted within five working days to the delivery address you provided. Please note: there is no Track &amp; Trace code available after dispatch.

Check balance & redeem

Discover the balance on your gift card